Support

Last updated: 8 September 2026

Write to us at support@chapta.space. We answer within 24 hours.

You can also reach us on Telegram at t.me/chapta_support.

Deleting your account

You can delete your account from inside the app: Profile → Settings → Delete Account.

It asks you to confirm twice, and then it happens immediately. There is no waiting period and no deactivated state. What is deleted and what survives is set out in section 6 of the Privacy Policy.

Reporting a reader, or something they posted

Open that reader's profile and use the actions menu. You can report them — you pick a reason from a list — and you can block them, which removes them from what you see.

What is and is not allowed on Chapta is set out in the Community Guidelines. Every report is read by a person.

If something needs attention faster than the app allows, write to support@chapta.space and say what happened and who was involved.

Common questions

How does a swap work? You list the books you are willing to give away and the books you want. When another reader has something you want and wants something you have, Chapta shows you the match. You agree between yourselves where to meet, you exchange the books in person, and you both confirm the exchange in the app.

How do I change my home city? Profile → Settings → Home City. You can change it whenever you like. Chapta suggests a city from the network your device is connected to, but the choice is always yours.

A reader stopped replying to me. What now? Nothing obliges anyone to complete a swap, and plans fall through. If it keeps happening with the same person, report them from their profile and choose the reason about being unresponsive, so we can see the pattern.

Where are the terms and the privacy policy? Terms of Use · Privacy Policy · Community Guidelines

Something else Write to support@chapta.space. Tell us what you were trying to do and what happened instead. If it is about a specific book or a specific swap, say which one — it saves a round trip.